Question 1

How do I start, and what does it cost to ask?

Accepted Answer

Send us your diagnosis and existing reports through the contact form or WhatsApp. The initial case review is free and carries no obligation. You only reach a cost discussion if we agree there is a realistic pathway for your situation.

Question 2

Do I need to translate my medical records before sending them?

Accepted Answer

No. Send everything in its original language. We translate records into Chinese for the clinical teams. If you later need certified translations for travel or visa purposes, that is arranged separately and we will tell you when it applies.

Question 3

How do you decide which hospital is right for me?

Accepted Answer

It depends on your tumour type, stage, what has already been tried, and which technical capability the case actually needs. We match on clinical fit first — proximity to a city you want to visit is considered only after that.

Question 4

How are costs handled?

Accepted Answer

You receive an itemised estimate before anything is booked, based on current hospital pricing. Estimates can change if the treatment plan changes or complications arise; the hospital confirms any revision in writing before proceeding. We do not add a hidden margin to hospital fees.

Question 5

Can a family member come with me?

Accepted Answer

Yes, and we recommend it. We help arrange accommodation for companions, and interpretation can cover family discussions where the patient consents to it.

Question 6

What languages do you support?

Accepted Answer

English and Chinese are supported directly. For other languages, we arrange professional medical interpretation — tell us your language when you first make contact so we can confirm availability before you commit to travel.

Question 7

What happens if you cannot help?

Accepted Answer

We will say so, in writing, and explain why. Where we know of alternatives — another institution or a different approach — we will point you toward them. We would rather decline a case than take on one we cannot progress.

Zhujiang Hospital, Southern Medical University

Key specialties

Technical highlights

Send us your case, and we will tell you what is realistic.